Poms Australia will endeavour to ship all orders within 24hrs of receipt Monday to Friday.
Shipping within Australia is $10
Shipping Internationally is $25
Customers must contact Poms Australia within 14 days from the date of purchase in order to make returns. Items must be in their original condition with original tags attached. If the item has been worn we cannot offer a refund, exchange or credit note.
Please notify firstname.lastname@example.org that you will be making a return and state the reason for your return, describe the item you will be returning and the state date of your purchase. Poms Australia will return your email and state whether you are eligible for refund, exchange or credit note.
Returns must be directed to:
Level 5, Mitchell House
358 Lonsdale Street
Melbourne VIC 3000
Please note, Poms Australia will not be responsible for return shipping costs nor duty reimbursement in the case of international purchases (other than faulty items).
Once a return has been received and cleared a quality check we will exchange or refund the item as requested. Poms Australia reserves the right to deny a return if it does not meet our returns policy.